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International users

Our shop is located in Turin, Italy, but we choosed the internet as our main market. This way we can reach every customer in the world owning a computer plugged into a phone line. Our goal is to fullfill the more requests we can from everyone, no matter where they are. We're working to provide you with the best models, toys and every item related to the anime world from the most known brands. Actually we're mainly selling products for our country, soon we'll provide you a complete translation of our shop with all product description in english language, a real time currency rating conversion and a complete online ordering section.
Meanwhile, our staff will be happy to receive your requests and your orders by email at orders@animerobot.com and we're always avaiable for any problem or question at international@animerobot.com (English language only, please).

Thank you.

Placing orders

We accept orders from EU countries and others not EU countries. International customers must place their orders by email at orders@animerobot.com: Almost every product shown on this site is also available for customers from outside Italy. Please check xe.com for up-to-date currency exchange rates. Our shop does not process any order placed by not Italian customers since it cannot provide the correct shipping rate.

International shipping

We can ship items almost everywhere, but shipping rates can be quite expensive. Please specify your preferred shipping method in your order or ask us to choose it for you, we'll tell you the more convenient way to get your order shipped.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Be also aware that all customs forms for international packages will list the value of your order's contents by product type and value. and that your package may also be opened for inspection by customs authorities.

How to pay

All international orders MUST BE PAID IN ADVANCE in EUR currency only. We're sorry there is no way we can provide COD payment outside Italy. We suggest you to use PayPal as the cheapest and fastest way to get your order paid. This way you don't have to give us ANY CREDIT CARD NUMBER becuse Paypal handles the whole transaction. For more information please visit Paypal website.
If you don't want to use a credit card we also accept Wester Union's money order or any generic international money order from your bank account, but they can cost you more than Paypal. In every case we'll provide you all necessary informations when confirming your order. No order will be shipped unless we receive your payment. Paypal gives us an immediate feedback of the transaction: this way we can check your payment in a few hours from your checkout and provide you the fastest service possible. International money orders may take more than a week to clear, so you'll have to wait longer (you can however send us a scan of your receipt to payments@animerobot.com).

As said for customs clearance, any additional charges for payment methods must be borne by you.